Curious if anyone has had success in resolving this issue.
*/rant = on
I noticed last weekend when it rained that my passenger side headlight was leaking water (there was water all over the interior of the HID assembly - passenger side only not the drivers side).
So... I've been procrastinating on taking my car in for the coil pack thing so I set that up for this week and take the car in yesterday and ask them to look at the headlight, describe the problem and they say "Oh ya no problem we'll take care of all these things... ".
So .. I go away and come back later and pick up the car and the guy says: "Oh ... about the headlamp, we're not supposed to replace those, here's the tech bulletin" which I read and it says that under certain meteorogical conditions you can get condensation on the interior of the HID assembly - turn on the headlights for 10 minutes and it'll evaporate - do not replace headlamps for this problem.
But the tech bulletin is talking about something different. For my problem, I can have the headlamps on for an hour and it's still wet in there. I explain this to the tech guy, he says sorry, call VW, so I call them this morning and explain and he wants me to take it back, etc... I tell him OK fine but jesus man now I'm shopping around for a tech that can diagnose the problem properly (or perhaps more accurately I'm shopping around for a tech who WANTS to diagnose the problem properly...) can you throw in a rental car so I'm not put out too awful much as I'm shopping around for a tech that'll do that? He then informs me that VW is ADAMANT about their rental policy and this wouldn't qualify. Adamant. That's the word he used to describe VW's policy about providing rental cars to customers as a courtesy for the inconvenience of having a new car break.
I have a problem with my new car and VW is adamant. How's that for adding insult to injury?
*/rant=off
So ... I dunno... I feel like this is a lot of hassle over a headlamp. But the main thing I'm wondering is if anyone has had any success in getting this kind of stuff resolved in the Bay Area?
Would appreciate any info on that (esp the name of the dealer that diagnosed the problem correctly and fixed it...).
Thanks.
Charlie
*/rant = on
I noticed last weekend when it rained that my passenger side headlight was leaking water (there was water all over the interior of the HID assembly - passenger side only not the drivers side).
So... I've been procrastinating on taking my car in for the coil pack thing so I set that up for this week and take the car in yesterday and ask them to look at the headlight, describe the problem and they say "Oh ya no problem we'll take care of all these things... ".
So .. I go away and come back later and pick up the car and the guy says: "Oh ... about the headlamp, we're not supposed to replace those, here's the tech bulletin" which I read and it says that under certain meteorogical conditions you can get condensation on the interior of the HID assembly - turn on the headlights for 10 minutes and it'll evaporate - do not replace headlamps for this problem.
But the tech bulletin is talking about something different. For my problem, I can have the headlamps on for an hour and it's still wet in there. I explain this to the tech guy, he says sorry, call VW, so I call them this morning and explain and he wants me to take it back, etc... I tell him OK fine but jesus man now I'm shopping around for a tech that can diagnose the problem properly (or perhaps more accurately I'm shopping around for a tech who WANTS to diagnose the problem properly...) can you throw in a rental car so I'm not put out too awful much as I'm shopping around for a tech that'll do that? He then informs me that VW is ADAMANT about their rental policy and this wouldn't qualify. Adamant. That's the word he used to describe VW's policy about providing rental cars to customers as a courtesy for the inconvenience of having a new car break.
I have a problem with my new car and VW is adamant. How's that for adding insult to injury?
*/rant=off
So ... I dunno... I feel like this is a lot of hassle over a headlamp. But the main thing I'm wondering is if anyone has had any success in getting this kind of stuff resolved in the Bay Area?
Would appreciate any info on that (esp the name of the dealer that diagnosed the problem correctly and fixed it...).
Thanks.
Charlie