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Discussion Starter #1
First, a big shout out to The Swami who has been patient enough to PM me all day with info regarding his trials and tribulations with W8 brakes.

Second, this thread is to document some of the things I have been going through with my W8 brakes.

I experienced the pulsing brakes that many W8 owners have experienced, so I took my car in to the dealership in Richmond, Va. (They have treated me well in the past, and generally I have no problems with their service. They are light years better than the service I have gotten at the dealership in Fredericksburg, to whom I now refuse to take either of my VWs.)

However, on the brake issues, I was told that rotors are only covered by the 12k/12mo warranty because they are a "wear item." I was told they "triple-checked" and they could not replace them under warranty. I was given the number for VWoA if I wanted to contact them.

I contacted VWoA and was told that rotors ARE covered by the 50k warranty (as long as a problem is not caused by worn-out pads or an "intervening factor.") They are in the process of contacting the dealership to get the details of the situation.

I contacted the dealership again and was told that they would do whatever they can to help, but they cannot replace rotors under warranty or they will be rejected by VWoA. They are awaiting the call from VWoA to tell them whether or not they can replace rotors under warranty. :crazy:

I'll post here again once I hear the latest.
 

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WT, I got your back brother! Here's what you do.. First, open a case with VWoA! After contacting VWoA, contact your Service Advisor that you have an open case with Volkswagen which he can use to reference your issue. Now if worn pads aren't an issue, the dealership should cover your rotors but if they continue to BOJANGLE then contact the Service Manager and ask if you could schedule to have your car and issue examined by the Volkswagen Quality Specialist. The Quality Specialist visits dealerships twice a month and can instantly approve service on your car after he and the Master Mechanic onsite inspect your car.

Now here's where VW attempts to put 1-UP-INYA!!! Your dealership will try to play the SPLIT-THE-COST game. Oh, VW will cover the rotors but you will cover the cost of replacement pads and installation labor. The cost of W8 brakepads all the way around would make you sick as a dog. Dealerships in the DC Metro Area average around 370 for front and rear W8 pads, and you can add about 2-3 hours of labor. What I ended up doing is providing the dealership a set of quality replacement pads for the installation! Go with a good set of PBR/Axxis Metal Masters or Ultimate brake pads, which have the correct sensors for our cars! Also be sure to properly bed those pads... It's a good idea as well to have the dealership fully bleed and replace the brake fluid on your car!

Man, I got your back.. I currently have an open case with VW concerning the HP2 calipers on our cars. Also if this problem occurs again, be sure to report it to your Virginia DMV Consumer Protection Division. If my W8's brakes mess up again before I upgrade to a Big Brake Kit, I'll create an account on AudiWorld and be S4Swami..
 

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Speaking of the devil! Today I'm driving down the street and my rears start squealing a little. A quick bedding using the emergency brake and the noise is gawn...
 

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Discussion Starter #4
The latest in the brake saga

After a number of phone calls to the dealership and VWoA, here is what they are telling me:

VWoA continues to say that the rotors (but not the pads) are covered under warranty. Because the problem was with the rotors and the pads are not significantly worn, they want to replace the rotors only and it will be covered under the bumper-to-bumper warranty.

I am told that the dealership has been advised and they will replace the rotors under warranty. All I need to do is set the appointment.

Here is the question, why would I want new rotors without a pad replacement. Shouldn't I bring the pads The Swami has suggested and have them put the new upgraded pads on at the same time?
 

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Re: The latest in the brake saga

Some dealerships (including the one I use regularly and treat me pretty well) will not install aftermarket parts.

When told that I needed rear rotors/pads at 30k because "they were falling apart in chunks" to the tune of $370, I hesitated. Why would I replace stock junk that "falls appart in chunks" in 30k miles with the same thing? I mentioned getting different parts (better/cheaper). They said "but we won't install aftermarket parts, sir". So I said I'd go elsewhere. They stumbled for words, and finally said "Ok sir".

In the end, I had VW/Audi specialist install new rotors and pads all the way around for about $150 more than just the stock rears.

-Craig
 

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I hate to say this, but if the dealership is trifling enough to attempt to replace your rotors and not put on new pads then my friend you need to find another dealership for service! Like I said in my 1st post, VW Dealerships like to play the old SPLIT-THE-COST game and for W8 pads it's an expensive game to play! Where in Virginia are you?? I remember another W8 owner was having problems with service at VW Dealerships in the Tidewater/Hampton Roads area.

WT, price out a good set of PBR/Axxis brake pads and give them to the dealership when they install your new rotors. Import Replacement Parts Company; http://www.importrp.com and Zeckhausen Racing; http://www.zeckhausen.com will be able to ship you a set of quality brake pads for your ride at a great price. I'm running Ultimates and I absolutely love them on the W8!! Now if you want something that's dustless, take a look at the PBR/Axxis Metal Masters or Deluxe Plus pads.
 

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A couple of hours for brakes? Disk brakes? Did they invent a new type forthe W8 that are impossible to service? :mad:

The time allowed by the Audi service manual for my 1986 Audi 90 was 15 minutes for the fronts, I could do them in half an hour so that seems reasonable. I can do pads and rotors in an hour with no trouble and drinking tea while I work... and I'm not a mechanic.

One thing that the US takes a major shaft on is brakes, all this BS about turning rotors and "brake jobs". In the UK they sell the same VWs and I wouldn't even know of a place that had the machinery to 'resurface' rotors. That's a bit like painting the inside of your exhaust manifold with gloss paint, ten minutes later it's gone.

Anyway, I'll go take my sedatives now.
 

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Discussion Starter #9
I hate to say this, but if the dealership is trifling enough to attempt to replace your rotors and not put on new pads then my friend you need to find another dealership for service! Like I said in my 1st post, VW Dealerships like to play the old SPLIT-THE-COST game and for W8 pads it's an expensive game to play! Where in Virginia are you?? I remember another W8 owner was having problems with service at VW Dealerships in the Tidewater/Hampton Roads area.
I am having the car worked on in Richmond. They have been extremely pleasant to deal with until we got to this issue. VWoA is the one that made it clear that only the rotors were covered. I don't know yet what the dealership is proposing. As for the pads, I'll know tomorrow about the dealership's position, but what I want to do is bring pads to them. I'm thinking about the Axxis Metal Masters.

There's no way I'm paying $300+ for OEM pads. I'll either have pads I bring installed or simply see if I can get the rotors and have someone else put them on. I'll post more as soon as I know.
 

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The Swami said:
I hate to say this, but if the dealership is trifling enough to attempt to replace your rotors and not put on new pads then my friend you need to find another dealership for service! Like I said in my 1st post, VW Dealerships like to play the old SPLIT-THE-COST game and for W8 pads it's an expensive game to play! Where in Virginia are you?? I remember another W8 owner was having problems with service at VW Dealerships in the Tidewater/Hampton Roads area.
That would prolly be me Will. Yeah what ever you do DO NOT TAKE YOUR CAR TO CASEY IMPORTS in Newport News. They're a regular three ring circus I tell ya.
 

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Just got back from the dealership about a funny noise I NOW know as you all have described as brake pulsations.

Dealer took it out for a spin, found no abnormal noises but were good to point out that my brake pads/rotors should be replaced soon. Somewhere to the tune of $670 for front and back.

Car has 35k miles on it. I suppose that's about right.

Swami, how much did you pay for your pads, and how much did it end up costing for dealer to install 'em? Is it neccesary to replace both rotors/pads?

How is everyone else fairing on this issue?

What does bedding the pads mean..? :oops: 'Cuz I got man squeeky brakes.


-alex
 

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Discussion Starter #12
The latest

The dealership did propose replacing rotors only (not the pads) since the pads are still in very good shape. According to the service advisor, this is not uncommon and should pose no problem. :roll:

Anyway, the dealership did agree to put pads of my choosing on for labor only when they put on the rotors. Labor quoted as $79 -- which I can live with. I am going to be ordering pads, and I'm still leaning toward the MetalMasters.

Swami, I know you advocate the Ultimates, but the PBR info seems to suggest much shorter pad and rotor life. How much mileage are people getting out of the Ultimates (or similar ceramic/kevlar pads) on a W8?
 

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WT, I love the Axxis Ultimates on the W8 but the Metal Masters are also awesome pads. The Metal Masters and Deluxe Plus pads are virtually dustless, while the Ultimates produce a little dust. Now that I'm running these new pads, I've been driving a little more spirited on the roads and the Ultimates have a great initial bite!

Since the PBR/Axxis Ultimates are somewhat new on the market, there's no way someone is going to have an exact pad-life mileage for them! Enjoy those Metal Masters and be sure to bed those jokers in.. :thumbup:

AlexDrivesAPassat, I paid around $130.00 for front and rear Axxis Ultimate pads. Now it honestly depends on the condition of the rotors to determine if they need to be replaced. Volkswagen rotors cannot be turned/resurfaced on the lathe because they would be out of spec. A good set of plain-faced rotors and quality brake pads should run you about $260.00 for parts. Expect to be charged about 3 hours labor. Two good online vendors are ECSTuning.com and ImportRP.com for Passat brake components. Now at the price you were quoted, is the dealership charging you for the cost of the rotors?

Now for your 2nd question. Alex, never be afraid to ask anything in the forum because we are here to help ya! Bedding the pads is another term for the process of breaking in your brakes. :D Say it 10X fast.. Essentially it allows your brakepads to spread pad material evenly across the rotor. This process not only extends pad life, but it prevents uneven spots on the rotor which can lead to warping. Here's an article which explains the proper bed-in process: http://zeckhausen.com/bedding_in_brakes.htm

I hope this helps out, and by the time we are through every Passat is going to stop on a dime and make change!! :lol:
 

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I replaced my pads with axxis ultimates under the guide of the Swami and have loved them.. I did not replace my rotors, and did not apply brake quite or anything to them, they already had some kind of "shim" anti-squeel thing on them. They have been on for about 600 miles, i was stoborn and didn't bed them in untill about 60 miles, but they bedded fine and have had no pulsations or squeels from them. They are AMAZING. The dust seems to be just as bad as stock, but that could be due to my "lets go really really fast, slam the brakes and fly through the corner, then floor it in the middle of the turn" philophy with the new pads. The suspension was bad enought for my driving, now i have unfaddable amazing stopping power.
 

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PassatW8owner said:
That would prolly be me Will. Yeah what ever you do DO NOT TAKE YOUR CAR TO CASEY IMPORTS in Newport News. They're a regular three ring circus I tell ya.

I agree. Do not subject you Passat to that sort of punishment. Do not ever take anything to Casey Imports. I would not suggest them to my worst enemy. They are the most worthless company I have ever dealt with. I will never again go to them after my last run in with them. I now only take my B5 to Ray's Imports on Warwick Blvd. and suggest everyone else do the same.

Ray's Import Auto Repair
9805 Warwick Boulevard
Newport News, VA 23601
757-595-7297
 
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