We have a 2004 Passat wagon that just passed 50K mi. I took it in for service to the dealer (Potamkin, in NYC) that we bought it from and have always gone to every 5000 mi for service. They have always been fine, and the car has been fine. This time they wanted $500 to reline the back brakes, which, while expensive, I thought not too unreasonable given wear and tear Got the car back that evening and immediately started for a weekend trip. Soon I knew there was something wrong because there was a funny bump in the rear when the wheels turned at low speeds. Had a lot of confidence in the service manager, however, from times before, so kept denying to myself that something could be wrong, even though I was driving at high speeds to Connecticut. Next morning I looked at the back wheels and found two of the wheel bolts missing. Thank God for that, because if they weren't I still might not of been alarmed, but I immediately took the car to the nearest repair shop where I discovered not only that the two bolts were missing, but all of the bolts were completely loose on both back wheels! This is scary! I thought I would be getting excellent service, was willing to pay for it, and instead got criminally negligent service. Of course Potankin was willing to repay me for the local repair shop bill. But should they get off so easy? How can they be made to be more careful in cases such as this? Also, I am wondering, are dealers less careful about cars brought in after the end of the warranty period (50,000 mi)? I got really good service, I thought in times past. Anyone know a good mechanic near Madison, CT?