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Discussion Starter · #1 ·
It's been one month since I purchased my Passat and I have not received a telephone or paper survey from VWOA or the dealer. Should I have received a survey form about my purchase experience by now?

This is my second Passat and I recall getting a customer satisfaction survey within a shorter period of time after my first purchase.

Delivery was not perfect. There were two major paint flaws (from the factory) that the dealer did not catch until I spotted them. The flaws were so apparent that I easily noticed them after the dealer detailed the car. Moreover, the car was not ready when promised - even though they knew when I was picking up the car almost one week ahead of time. Additionally, the dealer took almost a month to get me a copy of my memorandum title, a document necessary to register the car.

Is it possible I have been "blacklisted" by the dealer and or VWOA and, therefore, not sent a survey?
 

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I don't know if everyone gets one. They usually call. You can call VWoA and complain if you feel that strongly about it. You can also call the dealer and let them know about your experience and they may do something to make up for it.
 

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Discussion Starter · #3 ·
Disappointing

The dealer has my car today and will hopefully fix the paint problems.

I think I will write VWOA and CC the dealer since they did not send a survey. If you only hear from people who say everything is great, you are either missing an opportunity to improve or are not really interested in customer satisfaction.
 

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Re: Disappointing

B5_Passat said:
The dealer has my car today and will hopefully fix the paint problems.

I think I will write VWOA and CC the dealer since they did not send a survey. If you only hear from people who say everything is great, you are either missing an opportunity to improve or are not really interested in customer satisfaction.
While you should definitely send a letter to VWOA, I highly doubt that they are overly saturated with comments telling them how great they are.
 
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