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So dudes,

I just moved to the Island of Oahu in Hawaii and what do you know after only being here about a month, my oil cooler decided to fail on me. So to make a long story short I had to have it towed, because it was overheating, and that cost me $200, but at least my insurance reimbursed me for that.

Here's the part that gets me furious, I get a call from the Cutter VW's service department after they look at my car and they quote me with $1150 to fix just the oil cooler. F-That I said, so, I called around to pretty much to all my past dealers and they all quoted me around 800 or so. So I presented this information to Cutter VW and they quickly said that their prices were higher because all the parts have to be shipped from the main land. Whatever RIght, so I continued to complain, and I ended up saying that I am going to go to an independent mechanic unless they could work with me on the price. So, after I said that the stealer service rep finally told me $980 but that at least included an oil change.

I know I still got ripped off, but what am I going to do. The car was undrivable and I did'nt have time to find a good independent VW specialist. So, after paying the service rep he then said that he recommended that I get my timing belt service soon for a whopping $1560. At this point I said I am through with this dealer and I walked out because obviously these people were robbing all their VW owners.

Here comes the part that benefits me though, as I was driving out of the lot I had one of the VW techs stop me because he wanted to know where I got my A8 reps from. I told him, and then I started to vent to him about the situation. To make a long story short he agreed with me this dealer was definitely overcahrging people for service. So, I then asked him if he knew anyone who could do my timing belt, or if any of the service guys to side jobs. He replied, "for sure brother", and I gave a deep sigh of relief. He said that as long as I supply the parts him and a couple of other VW techs from the dealer will do the job for about 4 hours labor, at $60 an hour. We then talked for about half and hour, and it seems like now I have caught a break.

It looks like my timing service, with and ultimate TB kit from ECS and the labor will cost me less than 600$ bones. I am so happy and I guess what I am trying to say with this whole story is that sometimes you may get screwed, but try to keep a positve attitude because good things are surely just around the corner.

Lastly, anyone from the island of Oahu on here? I would love to meet up and talk cars. Take care everyone and Peace!!!
 

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Glad to see that your situation ended up having a happy ending! I guess you just happened to run in to the right guy at the right time. Those A8 reps paid off.
 

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and they quickly said that their prices were higher because all the parts have to be shipped from the main land.
Like $600 higher because they "have to ship parts from the main land". Ferchrisakes I could practically buy a boat for that and deliver a boatload of parts to Hawaii!

It's a good thing that I don't like hot, sunny beaches and humidity because paying that kind of dough for a simple repair doesn't spell "island paradise" to me.

Congrats on finding the guys who will work on the side. Good for them. I'm guessing that they're getting it up the arse from their employer as much as the customers!
 

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I'm from Mililani, lived there my whole life up until 5 years ago when I moved to AZ. Next time go see Thomas at TAI VW and he'll treat you right.:thumbup:
 

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So dudes,

I just moved to the Island of Oahu in Hawaii and what do you know after only being here about a month, my oil cooler decided to fail on me. So to make a long story short I had to have it towed, because it was overheating, and that cost me $200, but at least my insurance reimbursed me for that.

Here's the part that gets me furious, I get a call from the Cutter VW's service department after they look at my car and they quote me with $1150 to fix just the oil cooler. F-That I said, so, I called around to pretty much to all my past dealers and they all quoted me around 800 or so. So I presented this information to Cutter VW and they quickly said that their prices were higher because all the parts have to be shipped from the main land. Whatever RIght, so I continued to complain, and I ended up saying that I am going to go to an independent mechanic unless they could work with me on the price. So, after I said that the stealer service rep finally told me $980 but that at least included an oil change.

I know I still got ripped off, but what am I going to do. The car was undrivable and I did'nt have time to find a good independent VW specialist. So, after paying the service rep he then said that he recommended that I get my timing belt service soon for a whopping $1560. At this point I said I am through with this dealer and I walked out because obviously these people were robbing all their VW owners.

Here comes the part that benefits me though, as I was driving out of the lot I had one of the VW techs stop me because he wanted to know where I got my A8 reps from. I told him, and then I started to vent to him about the situation. To make a long story short he agreed with me this dealer was definitely overcahrging people for service. So, I then asked him if he knew anyone who could do my timing belt, or if any of the service guys to side jobs. He replied, "for sure brother", and I gave a deep sigh of relief. He said that as long as I supply the parts him and a couple of other VW techs from the dealer will do the job for about 4 hours labor, at $60 an hour. We then talked for about half and hour, and it seems like now I have caught a break.

It looks like my timing service, with and ultimate TB kit from ECS and the labor will cost me less than 600$ bones. I am so happy and I guess what I am trying to say with this whole story is that sometimes you may get screwed, but try to keep a positve attitude because good things are surely just around the corner.

Lastly, anyone from the island of Oahu on here? I would love to meet up and talk cars. Take care everyone and Peace!!!
1. Aloha nui.
2. Cutter will no longer be a vw dealer as of April 1. Some of their techs may, therefore, be particularly available and eager for indie work.
3. My experience with Cutter while my car was still under warranty was much as yours - way overpriced. And now we will be left with only one dealer (Tony) - imagine what prices will be like then!
4. As familydub posted, above, TAI VW is probably your best bet - Thomas, one man operation, has been servicing and suspension-modding my 04 Passat since the warranty expired. He has been honest and professional and much more reasonably priced. He has also been building many of the racing VW's, including his own Corrado and TT, here for many years. IIRC, he did the supercharger and alot of other work on Joe's 1meenb5.5 passat before Joe moved to the mainland. Just search 1meenb5.5 on pw.
5. I have also had good experience recently with Mike Jankowski at Wrenchwerks (formerly Volksgerman) in Kakaka`ako and Mapunapuna on an occasion when I couldn't get out to Thomas's in Wahiawa. He did my tb and waterpump.
6. There's also a new guy, smitty, building cars and bodywork and paint and tint. Alot of guys are reporting positive on his work. Might be out in Ewa or Kapolei or something.
7. For the local VW scene - http://forums.vwvortex.com/zeroforum?id=120
Lots of good info. I've been to a few Team Foreign Objects cruises and shows - everybody seems cool, and people have been very helpful with advice and support. Been way too busy to participate lately, but the time will come again.
8. Don't hesitate to ask if you have further questions. And I'd be interested to know how your experience with the Cutter techs goes.
9. Aloha nui, Rick
 

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Wow, your in Hawaii! :icon_eek: Have you gone L O S T location and actor spotting yet?!?!?! It's my favourite television show! :bowdown: :thumbup:
 

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Discussion Starter #10
I'm from Mililani, lived there my whole life up until 5 years ago when I moved to AZ. Next time go see Thomas at TAI VW and he'll treat you right.:thumbup:
Thanks for the info Bro!:thumbup:

1. Aloha nui.
2. Cutter will no longer be a vw dealer as of April 1. Some of their techs may, therefore, be particularly available and eager for indie work.
3. My experience with Cutter while my car was still under warranty was much as yours - way overpriced. And now we will be left with only one dealer (Tony) - imagine what prices will be like then!
4. As familydub posted, above, TAI VW is probably your best bet - Thomas, one man operation, has been servicing and suspension-modding my 04 Passat since the warranty expired. He has been honest and professional and much more reasonably priced. He has also been building many of the racing VW's, including his own Corrado and TT, here for many years. IIRC, he did the supercharger and alot of other work on Joe's 1meenb5.5 passat before Joe moved to the mainland. Just search 1meenb5.5 on pw.
5. I have also had good experience recently with Mike Jankowski at Wrenchwerks (formerly Volksgerman) in Kakaka`ako and Mapunapuna on an occasion when I couldn't get out to Thomas's in Wahiawa. He did my tb and waterpump.
6. There's also a new guy, smitty, building cars and bodywork and paint and tint. Alot of guys are reporting positive on his work. Might be out in Ewa or Kapolei or something.
7. For the local VW scene - http://forums.vwvortex.com/zeroforum?id=120
Lots of good info. I've been to a few Team Foreign Objects cruises and shows - everybody seems cool, and people have been very helpful with advice and support. Been way too busy to participate lately, but the time will come again.
8. Don't hesitate to ask if you have further questions. And I'd be interested to know how your experience with the Cutter techs goes.
9. Aloha nui, Rick
First off very nice to meet you and thank you for all the info. Who is this only dealer - Tony you talk about.

I will be sure to let you know how the Cutter tech's work goes on my car. BTW, if you need work done at cutter just ask for service rep greg, and then tell him that your in need of a sidejob. That's what I was told to do. Just keep in on the down low.

Wow, your in Hawaii! :icon_eek: Have you gone L O S T location and actor spotting yet?!?!?! It's my favourite television show! :bowdown: :thumbup:
None Yet!
 

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...First off very nice to meet you and thank you for all the info. Who is this only dealer - Tony you talk about.

I will be sure to let you know how the Cutter tech's work goes on my car. BTW, if you need work done at cutter just ask for service rep greg, and then tell him that your in need of a sidejob. That's what I was told to do. Just keep in on the down low. ..
Likewise.
Tony Volkswagen in Waipi`o will be the only dealer remaining on the island after April 1.
I'd like to get together and check out your car, but it's gonna have to be after a few weeks, as I'm sick right now and have a training for work the next weekend. If you pm me, we can exchange contact info and I can call you when things settle down.


Will be there in a month for a week, then checking out Maui. Will look for you so I can side-swipe ya' with the rental beater! *Laugh* ;)
Do you know where you are staying? Maybe we can touch base, schedules permitting.

mrgreek said:
Wow, your in Hawaii! Have you gone L O S T location and actor spotting yet?!?!?! It's my favourite television show!
Never saw the show myself, don't even have a tv. I did go to the location a couple of times when they were not shooting. first time we were surfing near the original location when we saw what looked like a plane landed or crashed down the coast. At that point the location was still not public and shooting had not yet begun, so we didn't have any idea it was a tv show - we thought a plane had crashed overnight or something. Another time I took my friends from Oregon to another site, and the security guards let us go inside so I could take photos of my friends in front of various props like the plane parts and such. The woman who cuts my hair was an extra on the show several times, and her bf once. I'm not really sure where they are filming right now.
 

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Wow, your in Hawaii! :icon_eek: Have you gone L O S T location and actor spotting yet?!?!?! It's my favourite television show! :bowdown: :thumbup:
Just look on the side of H1, they usualy pull them over for a DWI :lol:
 

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i agree with u man u have to becareful with dealers bc i worked in one and they charge ppl a of of money man....
 

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Longboard, We'll be at the Marriott Ko'Olina on the West coast of Kapolei from the 10th until the 16th, I think. Heh, my wife is a touch antisocial and she's on my cell right now telling me how she has almost every minute accounted for. *Laugh* Always open to travel tips! ;)
 

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Longboard, We'll be at the Marriott Ko'Olina on the West coast of Kapolei from the 10th until the 16th, I think. Heh, my wife is a touch antisocial and she's on my cell right now telling me how she has almost every minute accounted for. *Laugh* Always open to travel tips! ;)
Ha ha. Understandable. Vacation time on a tropical island is precious. What are you interested in doing?
 

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oil cooler o ring and hoses about $80 total, if you can change a lightbulb you can do this simple job, the dealer told my missus that her oil cooler needed replacing and quoted around $600.....wtf, this must be the new rip off that dealers have latched onto.
i did it along with replacing a leaking coolant hose,coolant flush and oil change for under $120 parts.
 

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Discussion Starter #18
oil cooler o ring and hoses about $80 total, if you can change a lightbulb you can do this simple job, the dealer told my missus that her oil cooler needed replacing and quoted around $600.....wtf, this must be the new rip off that dealers have latched onto.
i did it along with replacing a leaking coolant hose,coolant flush and oil change for under $120 parts.

I know, I got raped on this one. I am so pissed still, At least I found some certified VW mechanics that do side jobs for $60 and hour. Don't go to cutter VW anyone they suck.
 
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