It's a plastic part that breaks in there... I was able to rig mine back together with glue and some strategically placed wire, but I replaced the seat before i discovered how well it would hold up. Prob best to get a different seat. FYI- Jetta seats are the same, except for the spacing on the mounting tracks. I disassembled a pair of leather Jetta seats I picked up locally, swapped the entire back sections, and then the cover & pad off the Jetta bases and onto the Passat bases. Now i have a one off set of cloth Jetta seats, and nice leather in my car. Unfortunately, my car is still awaiting a replacement engine...