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Make sure the single nut that holds the shaft of the shock at the top of the upper mount is tightened down all the way. I had the same issue when I replaces mine and when I took it off that was the issues.

Make sure all related nuts and bolts are tight and that the top part of the entire assembly (bolts to the car itself under the hood) is tight.

If memory serves me correctly. There really isn't a wrong way to install the shock itself.
 

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X's 2 on VAGuy

The top of the shaft should either have a female hex or it will be flat on two sides. You will need the appropriate sized wrench or hex key to hold the shaft and the appropriate wrench to tighten the bolt down. Compress the spring 1st or you will never get the nut on/ tightened correctly.
 
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