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Discussion Starter #1
I have always taken my car to the dealer when ever I had a problem with it just so I wouldnt have any hassle with the warranty. Unfortunately, my car's CEL light came on about a week ago and it had to go in again. I made the appointment and it went in yesterday. I told them that i had two codes showing and also my passenger side window sounded like someone was holding a nail against it while moving it up and down. the code ended up being two broken hoses. One vaccum hose going to the combi valve and the other to the manifold. Both hose were frayed at the end. I was able to see the hoses and I gave them a small tug on each and the was enough hose to be able to cut the end off and fit it back on without a problem. the problem with the window was a loose screw on the regulator.$85 just to tighten a screw. The hoses that they charged me $12.20 a piece that never got replaced. they simply cut the ends off and did the same thing I would off done. Labor for that was $184.95 :mad: And of course you also have to get a diag. check to see the code at a price of $99.95. I was quite pissed at the dealership when I came back in to see that total on the bill. $295.35:Yikes: Complete rip off. Well I am no longer taking my car to the dealership. for that price, I could of bought the VAG-COMM and some NEW hoses. As loyal as I was with them, they screwed me in the end.:thumbdown
 

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I guess the question is:

If you knew you were going to get bent over . . . why did you even take it to them for such an easy fix?

Dave
 

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Discussion Starter #3
I didnt realize that I was going to get bent over THAT much!:O $100-150 max.
 

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crew217 said:
I guess the question is:

If you knew you were going to get bent over . . . why did you even take it to them for such an easy fix?

Dave
http://dictionary.reference.com/search?q=empathy

Dave, I know you mean well, but try not to beat on everybody who makes a mistake... they're looking for *support*, not a slap on the wrist.

-P
 

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Did you say anything to them about the charges and loyalty and return customer, etc?

that'd be my final determinate. if they blow it off as if you're nothing then fine, move on. But maybe a new tech worked on it or something and was "goiing by the books". It's definately easier to give benefit of the doubt before cutting ties over $300.

just my thoughts...
 

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needs more cowbell
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Don't get me wrong, please, they screwed you!! but benefit of doubt and asking sometimes will help understand.
 

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Did you say anything to them about the charges and loyalty and return customer, etc?
Does a VW dealer know the meaning of the word "loyalty" ?
 

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^^^ Why not?
 

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i know everyone else has mentioned this to you but really what was the best case senerio you were expecting after reading this board for as log as you have

so in conclusion


the
 

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also i would like to mention that you can buy own reader for realitvly cheap (under 99) and scan codes for the the rest of your days
 

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pete1 said:
http://dictionary.reference.com/search?q=empathy

Dave, I know you mean well, but try not to beat on everybody who makes a mistake... they're looking for *support*, not a slap on the wrist.

-P
And apparently you're looking to become God with your self-righteous attitude. :rolleye:

Like crash mentioned, dealer crap is posted every day on these forums . . . you think he would have known to just fix those two vac hoses since it was as easy as he mentioned and he diagnosed the issue himself.

Dave
 

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where??? a link might be helpful
crash893 said:
also i would like to mention that you can buy own reader for realitvly cheap (under 99) and scan codes for the the rest of your days
 

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back at ya! :lol:
 

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peppy said:
I have always taken my car to the dealer when ever I had a problem with it just so I wouldnt have any hassle with the warranty. Unfortunately, my car's CEL light came on about a week ago and it had to go in again. I made the appointment and it went in yesterday. I told them that i had two codes showing and also my passenger side window sounded like someone was holding a nail against it while moving it up and down. the code ended up being two broken hoses. One vaccum hose going to the combi valve and the other to the manifold. ...
Sorry to hear about your mistreatment, Peppy. Do you recall which codes your OBD-II scan was showing, e.g. P0171? This might be useful information to some of our forum members.
 

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Discussion Starter #20
Thanks
They left the codes in and did not erase them. So basically my next plan of action is to simply go buy the VAG-Com and pull the codes myself from now on and start doing my own repairs because obviously warrantys dont go too far in a dealership. Also I have a Bentley. I started to order most of the tools that you will need and I have pretty much a full shop in my garage. http://www.samstagsales.com/vwaudi.htmhttp://www.samstagsales.com/vwaudi.htm
Also, I have a question to anyone reading this.....Is there any better programs than Ross Tech http://www.ross-tech.com/http://www.ross-tech.com/ for the VW?[QUOTE=John_E]Sorry to hear about your mistreatment, Peppy. Do you recall which codes your OBD-II scan was showing, e.g. P0171? This might be useful information to some of our forum members.[/QUOTE]
 
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