I know what you mean! Mine broke shortly after I purchased my ’99. Since it was new, it was replaced under warranty. Sorry, I do not have the part number.
I am not sure if you have to pull the entire door skin to replace the part. I seem to remember that the dealership did pull the door skin. If you have to, here is a good write-up (it is for door lock replacement/repair) that shows how to remove the door skin: http://www.taligentx.com/passat/maintenance/doorlockmechanism/
Part costs about $25 from online vendors. Our club website sponsors above or impex.
Some people have been able to pop the knob assembly off with a small flatblade screwdriver and put a new one in. Others prefer to go more traditionally, from behind the door panel.
Whatever you do, take time and don't scratch up the panel. :thumbup:
EDIT:Impex website is down but i think this is the PN 1J1959565E01C - please confirm.
The same thing happened to me shortly after buying my 99 in March. Since the car was Certified Pre-Owned the dealership replaced the part. But they did so by popping it out from the front and gouged the faceplate -- I am still waiting on that part. By the way, I tried various glues to hold it on as I waited for the replacement, but no luck.
If you shop online for part# 1J1-959-565-E-01C (mirror switch part #)
don't pay more than $22 because, typically, shipping will make it more expansive than buying from your local stealer. List on it is 29.63.
just FYI
VW
RICHIE
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