Volkswagen Passat Forum banner
1 - 20 of 29 Posts

·
Registered
Joined
·
1,851 Posts
Discussion Starter · #1 · (Edited)
CarMax says timing belt looks NEW?

UPDATED -- See lucky post #13 below =)

I just bought a '98 AEB 1.8t from CarMax with 77k even on the odo. As part of the deal, I told them I wanted the timing belt done in the price of the car. They said they would do it if a independent shop would say it needed done. Since it was the original belt so it was easy to have an independent shop recommend changing it (although they said it looked to be in good shape, they were aware of other Passats having belts go early).

CarMax is offering to do the belt in house for me, but claims it is an "easy job" and didn't think the bumper needed to be taken off. They said they have a tech who worked for Audi for 6 years before working for them, and he would do the TB change. Would you let them do the service, or demand they send it out to a VW specialist and pay the difference out of pocket?

(On a side note, they aren't doing the water pump at the same time because they said it is on the front of the engine. It seems like that might be true -- I have an AEB. Anything else I should have them do on at 77k miles?)

Thanks! I've loved driving it for the short time I've had it!
 

·
Loose female member
Joined
·
4,889 Posts
Run, run very fast.
98? 1.8t get the tb, pullys , tensioner and water pump replaced at an indi.
 

·
Registered
Joined
·
454 Posts
Run, run very fast.
98? 1.8t get the tb, pullys , tensioner and water pump replaced at an indi.
2nd that. CarMax doesn't know what they are talking about. If I were you I would not drive another mile without getting the TB work done. And the indy too should not just look at the belt and say its fine. From what is known it is the tensioner or water pump that goes causing the belt to snap.
 

·
the deal finder!
Joined
·
15,574 Posts
you need to at a minimum change the tb and tensioner. don't even bother changing the timing belt alone. it'll give you a false sense of security. i'd still recommend changing all the other belts and tensioners, as well as water pump
 

·
Registered
Joined
·
5,662 Posts
find out how much of a credit they will pay toward an indy doing it,then go to the indy and get the entire tensioner,belts,acc belts and water pump changed and just pay the differance
 

·
Registered
Joined
·
943 Posts
It's not that big of a job... after all, I did it myself, in my garage in only 15 hours. ;-)
 

·
Registered
Joined
·
1,851 Posts
Discussion Starter · #7 ·
Thanks for all the replies. The biggest red flag was when he didn't know the bumper needed to be taken off to get to the TB.

I'm afriad they're going to insist that they do it in-shop, but if they do I'll make sure to have all of the items mentioned taken care of at once. Thanks for all your help!
 

·
Registered
Joined
·
51 Posts
i don't know if it is absolutely necessary to put the car into service mode to do the TB et al change, at least on the V6. The indy I take it to says he used to do it that way, but now he does it with the bumper on. Rusty, does that sound right?
 

·
Registered
Joined
·
5,662 Posts
i dont think it is needed but it makes for an easier job,I remove the entire front of the car and set it to the side,does it take longer...yes....is it easier to replace everything with the front off.......yes.
 

·
Registered
Joined
·
5,332 Posts
Perhaps the service advisor doesn't know that the bumper needs to be taken off, even though the tech might.

SirWired
 

·
Registered
Joined
·
1,851 Posts
Discussion Starter · #11 ·
Guess CarMax is all its cracked up to be... got a call from them today and they're in thr process of doing my timing belt and waterpump and all the other goodies attached back there.

I asked them to send it out to the VW shop, but they said the mechanic that is doing the job still works nights over at the Audi place down the street and is completely qualified and has done the job on a 1.8t many times before. They gave me a written warranty on the TB et. al. for 4 years/40,000 miles so I figure I can't go wrong with that!

I figured I'd be fighting them tooth and nail -- yay CarMax. Thanks again for your help! I wouldn't have gotten the water pump done for free had I not got your replies and told them repeatedly that it needed done as well!
 

·
Registered
Joined
·
1,851 Posts
Discussion Starter · #13 ·
Whoa... change in plans!

CarMax just called me and said that the new belt is here, and when they went to go put it on the one already mounted was brand new with no sign of wear at all. They're still doing the water pump for me, but say the belt is fine. They asked me to come by while it is still torn down so I can see what they're talking about...

I am thinking I still want it done! (Just because I have no idea what I'm doing!) I mean, can a belt look brand new and actually be old? Or, if I go and it looks perfect -- is that a good indicator that it is OK?

I guess I should be glad to find this out, but I'm more worried that it is the original belt and just LOOKS good...
 

·
Registered
Joined
·
94 Posts
Whoa... change in plans!

CarMax just called me and said that the new belt is here, and when they went to go put it on the one already mounted was brand new with no sign of wear at all. They're still doing the water pump for me, but say the belt is fine. They asked me to come by while it is still torn down so I can see what they're talking about...

I am thinking I still want it done! (Just because I have no idea what I'm doing!) I mean, can a belt look brand new and actually be old? Or, if I go and it looks perfect -- is that a good indicator that it is OK?

I guess I should be glad to find this out, but I'm more worried that it is the original belt and just LOOKS good...
That is redicules - what are they trying to save $30 - $40 for a new belt? This is not even worth the phone call.
 

·
Registered
Joined
·
1,851 Posts
Discussion Starter · #15 ·
Thanks SJUMBA -- I went by and looked at the belt (it did look really, really new) but since they had the engine in the service position I asked why we shouldn't just go ahead with the repair, they said it was my option... so another new timing belt for me!

I highly recommend CarMax after all this trouble. I don't know anyone there personally, but I've been treated like the owner's kid the whole time! Of course I paid a bit over what other places ask, but it has been WELL worth it!
 

·
Registered
Joined
·
1,851 Posts
Discussion Starter · #16 ·
I just got a call from CarMax - they said the car was ready to pick up... yay, took long enough! BUT as I was heading out the door, someone else called and said the belt was off by 2-degrees and they were going to adjust it and would call when it was ready.

I sure as heck hope 2-degrees doesn't make a difference, whatever that even means. ::nervous::
 

·
Registered
Joined
·
4,819 Posts
...the belt was off by 2-degrees
Either they actually said something else...or the salesman that told you that was miscommunticated to by the tech.

Once the cam timing belt is installed, it's either correct or incorrect. Cam timing on the AEB is not variable like ignition timing.

Hope things turn out on the good side for you.
 

·
Registered
Joined
·
457 Posts
Makes no sense to do a timing belt job without changing the pulley, tnesionner, all the other belts, perhaps even the AC belt tensionner, the waterpump, the thermostat, and whatever else worn out shows up when the front end is pulled out (my fan wheel was cracked). It is not an easy job on the longitudinally mounted 1.8Ts. My indy joked that it made him sick to the stomach the amount of stuff he had to take off to get to the belt. He said the place looked like a body shop with all the parts out. But then he added that once the whole front is all open, working on it cannot be easier ;)
 

·
Registered
Joined
·
1,851 Posts
Discussion Starter · #20 ·
I still haven't got my car back, but they drove it across town to the VW place to have the Cruise fixed, so I'm guessing if it didn't explode on the way there the belt must be done right. I have their warranty is nothing else. I did get the pulleys, tensioner, and water pump done while it was all off... not sure about the AC belt tensioner though.

Thanks for the responses... I've been promised I'll have the car back in my hands by this weekend so I'll post back then.
 
1 - 20 of 29 Posts
Top