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Hello

New here and to the Passat world, both literally and figuratively. Radio will not work but my bluetooth will connect but no sound. Here is what my screen looks like.
 

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I think you can reboot the unit by pressing and holding "<", ">" and "*" buttons on it (hold for a few seconds until you see the system reboot).

Also, you can disconnect the battery and then while disconnected, hold power button down for at least 30 seconds to drain last bit of power out of the system

I THINK yours is an RNS-510 radio. You could also try checking and updating the firmware.
 
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