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I think you can reboot the unit by pressing and holding "<", ">" and "*" buttons on it (hold for a few seconds until you see the system reboot).

Also, you can disconnect the battery and then while disconnected, hold power button down for at least 30 seconds to drain last bit of power out of the system

I THINK yours is an RNS-510 radio. You could also try checking and updating the firmware.
 

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Did you ever get this working? If not give me a shout. I can most likely get you through it.
Cheers
Hello
My radio has been doing the same thing. The hard reset never worked and updating any software is not possible. Do you have any other suggestions? Replacing it would be around 800 just for the radio so I’m trying to explore options on trying to fix this. Any help will be appreciated. Thank you
 
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