Way to go, VW.
2004 Customer Service Satisfaction Study Summary
Courtesy JD Power.
The study, based on responses from more than 97,000 new vehicle owners and lessees, measures customer satisfaction among new-vehicle owners with the dealer service department during the first three years of vehicle ownership, which typically represents the majority of the vehicle warranty period. Satisfaction is measured by six service categories: initiating service, service advisor, in-dealership experience, service delivery, service quality and user-friendly service.
The overall results are listed below.
Lincoln - 912
Buick - 909
Infiniti - 908
Cadillac - 904
Lexus - 902
Saturn - 901
Acura - 900
Jaguar - 899
Mercury - 891
Audi - 883
Hummer - 883
Mercedes-Benz - 878
Porsche - 878
Honda - 877
BMW - 875
Volvo - 875
Saab - 874
Pontiac - 872
GMC - 869
Oldsmobile - 869
Chevrolet - 868
Industry Average - 862
Ford - 859
Chrysler - 858
Subaru - 850
Jeep - 848
Nissan - 847
Plymouth - 847
Toyota - 845
Dodge - 843
Mazda - 843
Land Rover - 841
Mini - 838
Mitsubishi - 834
Hyundai - 832
Volkswagen - 821
Kia - 813
Suzuki - 809
Isuzu - 786
Daewoo - 754
The study, based on responses from more than 97,000 new vehicle owners and lessees, measures customer satisfaction among new-vehicle owners with the dealer service department during the first three years of vehicle ownership, which typically represents the majority of the vehicle warranty period. Satisfaction is measured by six service categories: initiating service, service advisor, in-dealership experience, service delivery, service quality and user-friendly service.
The overall results are listed below.
Lincoln - 912
Buick - 909
Infiniti - 908
Cadillac - 904
Lexus - 902
Saturn - 901
Acura - 900
Jaguar - 899
Mercury - 891
Audi - 883
Hummer - 883
Mercedes-Benz - 878
Porsche - 878
Honda - 877
BMW - 875
Volvo - 875
Saab - 874
Pontiac - 872
GMC - 869
Oldsmobile - 869
Chevrolet - 868
Industry Average - 862
Ford - 859
Chrysler - 858
Subaru - 850
Jeep - 848
Nissan - 847
Plymouth - 847
Toyota - 845
Dodge - 843
Mazda - 843
Land Rover - 841
Mini - 838
Mitsubishi - 834
Hyundai - 832
Volkswagen - 821
Kia - 813
Suzuki - 809
Isuzu - 786
Daewoo - 754
1 - 9 of 9 Posts
I can't believe people are always going on and on about poor VW build quality, the proof is in the pudding ladies and gentlemen, VW totally kicked Daewoo's ass!
In your face world - VW rules!
In your face world - VW rules!
Yes, but what do the numbers mean? They must stand for something. BTW, they seem to follow the quality rankings for the most part and favor luxury nameplates. Except for Toyota, wtf is up with that?
Notice that I said "for the most part" before the post-nazis jump on my butt for not being completely correct and observant.
Notice that I said "for the most part" before the post-nazis jump on my butt for not being completely correct and observant.
Yeah. BMW behind Audi and Mercedes!! :beer: :beer:
LOL Sullie!!!! :lol:Sullie said:I can't believe people are always going on and on about poor VW build quality, the proof is in the pudding ladies and gentlemen, VW totally kicked Daewoo's ass!
In your face world - VW rules!
Remember this particular JD study only represents Service Satisfaction. JD has a whole slew of these, initial quality, initial satisfaction, blah blah blah. This study is only how good the Service Department is doing. And I think we all know just how good VW service is. :sad:
I work at a dealership and we see these reports every month. Our GM and Service Managers take these very seriously. Some members of our organization even get bonuses off of these numbers.
I work at a dealership and we see these reports every month. Our GM and Service Managers take these very seriously. Some members of our organization even get bonuses off of these numbers.
Second that ... :lol: :lol: ... too funny Sullie!Sharky said:LOL Sullie!!!! :lol:Sullie said:I can't believe people are always going on and on about poor VW build quality, the proof is in the pudding ladies and gentlemen, VW totally kicked Daewoo's ass!
In your face world - VW rules!
:lol: :lol: :lol:Sullie said:I can't believe people are always going on and on about poor VW build quality, the proof is in the pudding ladies and gentlemen, VW totally kicked Daewoo's ass!
In your face world - VW rules!
1 - 9 of 9 Posts
- This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Volkswagen Passat Forum
Passatworld is a forum community dedicated to Volkswagen Passat owners and enthusiasts. Come join the discussion about mods, Quattro, Turbo Diesel, reviews and more!
Full Forum Listing
Recommended Communities
