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  1. Ok - Annoyed - Venting - Sunroof - VWoA Customer NON-Care

    Volkswagen Passat B5 Discussion
    This is long, but well I am ranting, and it's a long story, so I appologize in advance.. Ok, new to these boards, but when I have an experience like I had with a company I share it with others, as that is the only way that seems to make any difference anymore.. get enough people knowing about...
  2. Screwed by Dealer, VWoA?

    Volkswagen Passat B5 Discussion
    It's been over five days since I dropped my car off at the dealership for an oil change and check up (I wanted to know why I was leaking AT fluid and why I have to keep clearing the same "evap" CEL over and over again). Turns out I need yet another tranny pan, gasket, filter and fluid since I...
  3. VWOA - Technical Literature Ordering Center (website)

    B5 Garage
    Hi Guys, Not sure if this is news or not, but I found this site interesting. This is VWOA & Canada web site for Dealers & Fellow Citizens for ordering official VW documentation on TSB's - Technical Service Bullitens. They charge $4.00 for thhe first one and $2.00 for additional ones... It is...
  4. Received a Letter from VWOA- Heated Seats

    Volkswagen Passat B5 Discussion
    The letter states something about "certain" 2002-2003 Passats having issues with heated seats. It says when the switch is already on when you start the car it could malfunction and overheat. i recall reading several threads about this on this forum where people's pants got burned up and stuff...
  5. VWOA isn't the only idiotic company

    Anything Auto
    I have a friend with a 2004 Nissan Murano whose car just broke down last night. She called the 24hr roadside assistance number only to find out it is active only between 9am and 5 pm!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!:banghead: Gee, I wonder if VW has the same 24hr policy?
  6. VWoA marketing screwup?

    Volkswagen Passat B6 Discussion
    We all know issues with the 2.0T manual options. I believe this is another small screwup from VWoA marketing. In the image below shows perforated "leatherette." What model can you get with burled walnut and leatherette? NONE! Same thing with the airbag shot. You can see the perforated...
  7. VWoA Pres.Mr Hunt in Alpha drivers live

    Volkswagen Passat B6 Discussion
    I got an email that on Sept 7 he will be live at alpha drivers, answering questions regarding the new passat. They also give you the option to send your questions till Sept 1st. Any questions? :D :lol:
  8. Called VWoA and having control arms done FREE!

    Volkswagen Passat B5 Discussion
  9. Will VWOA ever redo the goofy web site?

    Off-Topic Forum
    The Volkswagen of North America website looks like joke in contrast to the other VW country websites. The new Canada site is very nice and Euro looking. The site looks goofy and mikey mouse like.. Sorry just ranting. Check out,2280,40,00.html its 100X's...
  10. VWOA shocks the devil out of me...Phatnoise easy to install?

    Volkswagen Passat B5 Discussion
    Ok, so long story short I don't know if this is in response to an email I sent or a CPO survey I filled out (letter claims CPO survey), but I received a Phatnoise from VWOA today in the mail. Rather odd...never asked for it, unfortunately don't have that many MP3's anymore due to a HDD failure...
  11. Sharky - Is there a new sludge procedure from VWoA?

    Volkswagen Passat B5 Discussion
    Sharky - Is there a new sludge cleaning procedure from VWoA? There's a guy on Vortex who has reported that his car is aflicted with sludge and that his dealership is going to utilize a new cleaning procedure on his engine. Here's the quote (from this thread...
  12. VWoA Executive's

    Volkswagen Passat B5 Discussion
    Does anyone know how to contact (by e-mail, snail mail, etc) any of the VW executives? It would sure be nice to send them a letter instead of sending it to the VWoA Customer "we-don't" Care center.
  13. Control arms: Any help from VWoA?

    Volkswagen Passat B5 Discussion
    My 99 with 63k was diagnosed today with two failing control arms. A call to VWoA for assistance with the $1100 estimate was met with a very unhelpful response. I am the original owner of this stock 99 and an 02 variant both faithfully dealer serviced. I had the service writer talk to the...
  14. CPO rocks, VWoA rocks, Stan Olsen rocks, & thanks blowna

    Volkswagen Passat B5 Discussion
    CPO rocks, VWoA rocks, Stan Olsen rocks, & thanks blownaway My driver's side taillight now flashes clear thanks to a loose Amber filter inside the taillight that fell loose, and is now dancing inside the taillight assembly. Now, without the cover, my light flashes a very light pink when I use...
  15. Note from dealer about service survey, should I call VWOA

    Volkswagen Passat B5 Discussion
    OK, so I had my car in as the wonderful new aero blades were shot at 4000 miles. I called and they said just show up and they will swap them out. I did on a Saturday and in less than 30 min. they got a tech over, replaced them and the rear (variant) and I was on my way. In and out for walk...
  16. VWOA Lost Their Minds!?!

    Volkswagen Passat B5 Discussion
    Can anyone tell me what the hell is wrong with VWOA!?! My timing belt broke at 72K, even though it had been checked at 40K and was just fine. I have my paperwork in order and submitted it to the dealer (DeMontrond) last Thursday morning. They sent the paperwork to VWOA that morning and VWOA...
  17. MAF reimbursement by VWOA

    Volkswagen Passat B5 Discussion
    So how long is it taking to get your refunds? I sent mine in mid-January and have heard nothing back yet...
  18. VWoA actually helped me!

    Volkswagen Passat B5 Discussion
    My '02 GLX started "belching" recently. Actually it was backfiring rarely. I figured that something HAD to be hosed and more than just bad gas. At 40K service they replaced the ignition coils because they were "arcing". All seemed well until a few weeks ago. At just under 42K miles I took...
  19. VWOA and its "marketing"

    Volkswagen Passat B5 Discussion
    I was wondering if any of you have reports on how VWOA is doing selling their new Phaeton? Reason is it is apparent VW has no idea how to market a high end car (ex. Passat W8). So if they screwed that marketing campaign up as bad as they have, how are they going to sell a car that costs another...
  20. Got a call from VWoA

    Volkswagen Passat B5 Discussion
    I just got off the phone with a rep from VWoA, I had send an email on regards to the poor gas mileage of my 1.8t (14mpg city), and that the dealer had checked it and said it was OK, but that is my wifes car, I would understand if I were driving the car, but I'm not. Anyways they call me and...